Ticketing

The ticketing integration lets Horizon create and update tickets in external systems in response to new or resolved alarms.

Ticketing is automatically enabled when an OSGi-based ticketer plugin is installed. The ticket controls on the alarm details page appear once the plugin registers and disappear if the plugin is removed.

The following properties can be set in ${OPENNMS_HOME}/etc/opennms.properties.d to override the default behavior:

Property Description Default Value

Property	Description	Default Value
opennms.alarmTroubleTicketEnabled	Explicitly enable or disable the ticketing integration. When not set, ticketing is automatically enabled when a ticketer plugin registers via OSGi.	N/A
opennms.alarmTroubleTicketLinkTemplate	A template to generate a link to the issue (for example, `http://issues.opennms.org/browse/${id}`).	${id}

opennms.alarmTroubleTicketEnabled

Explicitly enable or disable the ticketing integration. When not set, ticketing is automatically enabled when a ticketer plugin registers via OSGi.

N/A

opennms.alarmTroubleTicketLinkTemplate

A template to generate a link to the issue (for example, http://issues.opennms.org/browse/${id}).

${id}

Supported ticketers

For information on supported ticketers and how to configure them, see Ticketer.