Ticketing

The ticketing integration lets Horizon create and update tickets in external systems in response to new or resolved alarms.

To activate the ticketing integration, configure the following settings in a .properties file in ${OPENNMS_HOME}/etc/opennms.properties.d:

Property Description Default Value

opennms.ticketer.plugin

The plugin implementation to use. Each ticketer integration should define which value to set. The NullTicketerPlugin does nothing when attempting to create, update, or delete tickets.

NullTicketerPlugin

opennms.alarmTroubleTicketEnabled

Defines if the integration is enabled. If enabled, various links to control the issue state appear on the alarm details page.

false

opennms.alarmTroubleTicketLinkTemplate

A template to generate a link to the issue (for example, http://issues.opennms.org/browse/${id}).

${id}

Supported ticketers

For information on supported ticketers and how to configure them, see Ticketer.