Set up Notifications through PagerDuty

In addition to using the Lōkahi/Cloud UI to view notifications, you may want to enable PagerDuty integration.

  1. Log in to PagerDuty.

    If you do not already have an account, create one.

  2. Click on Services.

  3. Click the New Service button on the top right.

  4. Enter a name and optional description for this new integration; for example, Events API v2.

    PagerDuty add integration page. Events API v2 selected.

  5. Specify the escalation policy.

    PagerDuty set escalation page. Generate a new escalation policy selected.

  6. Configure the reduce noise settings.

    PagerDuty set reduce noise page. Intelligent grouping selected.

  7. Select the Events API v2 integration option from the list.

    PagerDuty integrations page. Events API V2 selected.

  8. Click Create Service at the bottom of the page.

    The integration details page appears:

    PagerDuty integration details page. Integration Key field highlighted.

  9. Copy the integration key.

  10. In Lōkahi/Cloud, click Locations>Outbound Notification.

  11. Paste your integration key into the field and click Save.

  12. Select Monitoring Policies in the left navigation menu.

  13. Make sure you have a monitoring policy with notifications configured via PagerDuty.

    You cannot edit the default monitoring policy, which has email and PagerDuty notifications on by default. You may want to to create a new monitoring policy.

  14. When a notification that matches the monitoring policy occurs, a new incident in PagerDuty will also be created.

PagerDuty page displaying open incidents.

Disable PagerDuty notifications

To disable PagerDuty notifications, follow these steps:

  1. Log in to Lōkahi/Cloud, and click Locations>Outbound Notification.

  2. Type a space in the integration key field to create a blank line and click Save.