Ticketing

The ticketing integration allows Meridian to create trouble tickets in external systems. Create and update tickets in response to new and/or resolved alarms.

To activate the ticketing integration, set the following properties in ${OPENNMS_HOME}/etc/opennms.properties:

Property Default Description

opennms.ticketer.plugin

NullTicketerPlugin

The plugin implementation to use. Each ticketer integration should define which value to set. The NullTicketerPlugin does nothing when attempting to create/update/delete tickets.

opennms.alarmTroubleTicketEnabled

false

Defines if the integration is enabled. If enabled, various links to control the issue state appear on the alarm details page.

opennms.alarmTroubleTicketLinkTemplate

${\id}

A template to generate a link to the issue, e.g., http://issues.opennms.org/browse/${\id}