Ticketer Plugin

Setup Instructions

Follow these steps to configure the ticketer plugin for OpenNMS.

Step 1: Enable the Forward Ticket Option

  1. Open OpenNMS.

  2. Go to Plugins > ServiceNow.

  3. Locate and enable the Forward Ticket option.

Step 2: Create the Properties File

  1. Create a properties file to store ticketer configuration settings.

  2. Open the terminal and enter the following command to create the osgi-ticketer.properties file: [source,bash] ---- sudo vi $OPENNMS_HOME/etc/opennms.properties.d/osgi-ticketer.properties ----

Step 3: Enable the Ticketer Plugin

  1. Add the following properties to enable the ticketer plugin: [source,properties] ---- opennms.ticketer.plugin = org.opennms.netmgt.ticketd.OSGiBasedTicketerPlugin opennms.alarmTroubleTicketEnabled = true ----

  2. Save and close the file.

Step 4: Restart OpenNMS

To apply the changes, restart OpenNMS using the following command:

./target/opennms-"${ONMS_RELEASE}"/bin/opennms -vt restart