Ticketer Plugin

Setup Instructions

Follow these steps to configure the ticketer plugin for OpenNMS. Prerequisites for Plugin Installation.

Step 1: Create the Properties File

  1. Create a properties file to store ticketer configuration settings.

  2. Open the terminal and enter the following command to create the osgi-ticketer.properties file:

    sudo vi $OPENNMS_HOME/etc/opennms.properties.d/osgi-ticketer.properties

Step 2: Enable the Ticketer Plugin

  1. Add the following properties to enable the ticketer plugin:

    opennms.ticketer.plugin = org.opennms.netmgt.ticketd.OSGiBasedTicketerPlugin
    opennms.alarmTroubleTicketEnabled = true

  1. Save and close the file.

Step 3: Restart OpenNMS

./target/opennms-"${ONMS_RELEASE}"/bin/opennms -vt restart

Step 4: Enable the Forward Ticket Option

  1. Open OpenNMS.

  2. Go to Plugins > ServiceNow.

  3. Locate and enable the Forward Ticket option.